GENERAL CONDITIONS OF USE
Our policy for the protection of your personal data allows us to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a totally transparent manner.
Thanks to this policy, we will be able to take into account your requirements and comply with your expectations.
In order to respect your trust, LLC Kowilo, we guarantee in a primordial way the respect of your personal data, as well as the confidentiality of our customers (hereafter "Your data").
For a perfect transparency towards you, in order to guarantee you a secure use of our website www.meluxer.com in all its available versions and related applications (hereafter the "Site Meluxur™"), we make available the way we treat your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non alteration of your privacy and data, through all our platforms.
We and our policy guarantee that all necessary precautions are taken to protect all your data and against disclosure, loss or alteration. This is why we provide you with all the information you need to easily understand how we handle your data. This data will only be kept for the time necessary for the specified management and processing. You will of course be able to access and modify your data at any time, as they will be available on your personal areas of the Meluxur™ website.
For these purposes, we will endeavour to take all necessary steps to comply with applicable data protection law.
Thus, here undersigned LLC Kowilo undertakes by this policy of protection of your personal data to comply with the essential principles of the general European regulation and French law on the protection of personal data, by making available to you information concerning the existence and modalities of data processing applied here (paragraph 3), the rights you have about your data, as well as by applying these rights ourselves (paragraph 6 and 10). Any information on possible transfers to third countries or recipients is also made available, as well as the retention period of the data collected (paragraph 5) and the security measures (paragraph 9).
1. WHO ARE YOU?
2. 2. WHO ARE WE?
LLC Kowilo is a company with a capital of 0 euros, registered in the Register of Commerce and Companies of 12534465 under the number 843 380 056, represented by Mr Kamgo Gill, as Chairman and Managing Director and whose registered office is located 3rd floor, 120 baker street london, W1U 6TU.
LLC Kowilo publishes the Site Meluxur™ and implements, as such, various treatments of your Data in its capacity as data controller.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1 When do we collect your personal data?
Your personal data is likely to be collected if you visit the site Meluxur™ using cookies, if you create a customer account on the site Meluxur™, if you place an order for one of our products or services or if you accept to be a member of our newsletters (SMS, e-mails).
We use your personal data to make your browsing on the Meluxur™ website more fluid and to offer you a more personalised experience. We can thus best process your orders, make payment available in several installments, avoid fraud, make the necessary reimbursements, and manage your customer reviews.
3.2. Your navigation on the Site Meluxur™
In order to enable you to browse the Meluxur™ website, we process your data with your consent as the legal basis for this.
3.3. The processing of your orders
In order to be able to handle and process your orders, we use your data.
The use we make of it is used to manage mediation, customer relations (and those through social networks), our after-sales service and distance selling, our actions related to marketing management and commercial prospecting for the Meluxur™ website, as well as for the management, delivery and transport of orders. The fulfilment of the contract between the two parties (you and us) is the legal basis for the processing of these data.
The legal obligation of LLC Kowilo is the legal basis of the processing, as far as the management of the product recall is concerned. Your consent or our legitimate interest are, as the case may be, the legal basis of the processing for marketing and commercial prospecting actions. Your consent is for the implementation of the "flash" payment.
3.4. Payment in instalments
For orders that are subject to payment in installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your bank data.
3.5. Customer notices
In order to be able to share your opinions with our customers and visitors as well as to allow you to leave your opinion on Meluxur™ we use your data on the legal basis of your consent or legitimate interest.
3.6. Collection of payments and fight against fraud
We use your data for the purpose of payment collection and the fight against fraud.
Thanks to this, we can also guarantee the security of payments.
The application of this contract between the two parties as well as the legitimate interest of LLC Kowilo, as data controller, are the legal basis for this processing.
3.7. Management operations of LLC Kowilo's advertising agency
LLC Kowilo's advertising sales operations are managed through the use of your data.
This will allow us to increase our data of customers and prospects, to manage the maintenance and technical activities of prospects, commercial statistics and studies of advertising campaigns, the updating of the files of the organization in charge of managing the oppositions to telephone canvassing, solicitations, the implementation of our contests and lotteries or any other operation for promotional purposes except online gambling and chance.
The legal basis of the above mentioned mentions is the consent of the user or the legitimate interest of LLC Kowilo.
4. WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of Meluxur™.
They are not sent to third parties, except in the situations specified below:
In order to be able to process your orders, your personal data may be transmitted to several service providers whose specialisations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
For the implementation of payment in x number of times, your data may be shared with service providers such as payment and transaction centres (banks...), call centres for the management of business processes or customer experience, or a manager for the collection and processing of customer notices.
The advertising sales house of Meluxur™ is managed, thanks to your data, by customers of the sales house and advertisers.
5. DATA RETENTION
The data that Meluxur™ collects is kept only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.
We keep for some time certain data collected by Meluxur™ :
In current archives for prospects, for 3 years from the last contact of the customer (they are therefore available for consultation by the services of LLC Kowilo). We do not perform an intermediate archiving of these data (for data representing an administrative interest for certain services, such as litigation, the retention periods are set by the applicable rules of limitation).
With regard to our orders, your data will be archived in the current archive for 5 years from the end of the use of the customer's orders, and in the intermediate archive for 5 years from the end of storage in the current archive. The same applies to customers.
As for the bank data, they are archived in the current archive for the entire period of validity of the bank card (plus one day). There is no interim archiving for bank data.
Cookies and their use and timing are detailed in paragraph 7 of our policy.
6. EXERCISE OF YOUR RIGHTS
6.1. You are entitled to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: for this you must challenge the accuracy of your Data.
Important accuracy: to do this you must challenge the accuracy of your personal data within the time period that allows us to verify the compliance of your personal data. Alternatively, if you believe that the use we make of your personal data is unlawful and you request a limitation of their use and not their deletion. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for establishing, exercising or defending your rights in court, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate reasons we are pursuing prevail over yours.
6.3. You are entitled to request the deletion of your Data.
If you request the deletion of your personal data, LLC Kowilo will still be able to keep them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You are entitled to claim the exercise of your right to object to the processing exploited for the purposes of commercial prospecting.
In the event of canvassing by e-mail, you are entitled to request the modification or unsubscription of newsletters by clicking on the hypertext link "unsubscribe" available in all newsletters, or by browsing directly on the contact page of the site Meluxur™.
In the case of prospecting by SMS, it is possible to unsubscribe by sending an SMS with the words "STOP SMS" to 36007, or by navigating on the contact page of the site Meluxur™.
6.5. You are entitled to transmit post-mortem prerogatives concerning the storage, deletion and communication of your personal data.
In case of absence of such prerogative, your successors and heirs have the possibility to communicate with LLC Kowilo in order to have access to the uses of these data and to allow a "organization and settlement of the estate of the deceased" and/or to close the account on the site and/or to request the non continuation of the processing of personal data.
You may also request that your data not be communicated to a third party in the event of your death.
6.6. You are entitled to claim your right to portability.
6.7. You are entitled to withdraw your consent to the processing operations based on this legal basis.
Important clarification : If you decide to revoke your consent, this will not affect the lawfulness of the uses made prior to your withdrawal of consent.
6.8. You are entitled, when you wish, to bring a complaint before the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your e-mail, surname, first name, copy of your ID and postal address) to the data protection delegation of LLC Kowilo by e-mail to Kamgogill@gmail.com and/or by post to LLC Kowilo, 3rd floor, 120 baker street london, W1U 6TU.
Within a maximum of one (1) month from the date of receipt of the complaint, we will send you a response.
7.1. What is a cookie?
When you browse a website such as LLC Kowilo's website, it can then, at your option, insert a text file on your receiver (computer, phone or tablet) through your browser.
This text file is called COOKIE. This cookie then allows the website such as Meluxur™, during the prescribed time of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the sender of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on www.meluxer.com?
We can classify different types of cookies by category. Some are issued directly by LLC Kowilo and its service providers, but some may come from third party companies.
7.2.1. Cookies issued by Meluxur™ and its providers
There are several categories of cookies that can be found on your transmitter when you browse our website:
18.104.22.168. Essential" cookies
In order to have access to our site, "essential" cookies are necessary, they are used for example to be able to carry out the order.
If they were not present, you could encounter problems browsing the site and be unable to place an order.
The "essential" cookies also allow Meluxur™ to follow its activity.
They can be inserted on your transmitter by Meluxur™ or by its service providers.
22.214.171.124. Cookies " Analytical and Personalization " cookies
Analytics and personalization cookies are not mandatory, they will allow us to facilitate your research, optimize your experience with us, we can through them better target your expectations and adapt our offers and maximize the organization of our site.
126.96.36.199. Advertising" cookies
Advertising cookies are displayed in the advertising areas of our site. The interest for you is that your browsing time is better and optimized thanks to the presentation of offers and advertisements that are relevant to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and interests of the moment, through your recent browsing history on other sites.
This avoids presenting you with advertising content that is of no interest to you. At the same time, LLC Kowilo prefers to see its offers and advertisements proposed to users who will be interested in them.
The advertising content offered may contain cookies issued by Meluxur™ or its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third party companies
Third parties using cookies on our site use their own privacy policies for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third party applications integrated into our site
As you browse our site, we may include third-party computer applications on our site to provide you with the ability to share content and/or your opinion from our site with others, such as when you click on the "share" or "like" buttons on social networks.
These social networks can then use these buttons to identify you even if you have not used them while browsing the site. It is possible for them to do this if during your last navigation on the site you were connected or active on your sender to your social network at the same time. We have no control over the uses they make of the data they have at their disposal.
To learn more about how your data and advertising content is used, you can visit your social networks and consult their privacy policies. These policies should allow you to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
To view the privacy policies of the above social networks, click on the social network of your choice :
Google +: https://policies.google.com/terms?hl=fr
Concerning our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third party service providers of the advertiser ...).
With these cookies and during the prescribed period of validity of these cookies, they can propose advertisements in the places made available for third party advertisements, count the number of contents they propose in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the sums due to them and establish their statistics. They may also know that your sender is the one who has previously visited another site containing one of their advertisements, and therefore be able to target you and personalise their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you have and that you can set according to your preferences. By doing so, you will then be able to accept or reject cookies on your transmitter.
However, if you choose to accept the recording of these cookies on your transmitter, then when you visit sites or content with cookies present, these will automatically be recorded on your transmitter.
Depending on your preferences, you may choose to enable a reminder to ask you whether you want to accept or decline cookies before they are potentially stored, or to decline the storage of cookies on your issuer each time.
In the event that you would prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to save or have access to the cookies that are used for their functioning.
7.3.1. How to choose your options depending on your browser?
You have different options and choices available depending on your browser. In order to have more, you can consult its help menu.
Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data are kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we take the necessary steps to ensure that this data sharing is carried out in compliance with the relevant regulations and that your privacy and fundamental rights are protected (for example, through the use of European Commission contractual clauses).
The Data Protection Officer can, if you request it, give you more information about the data transfer.
9. SECURITY MEASURES
Thanks to the technical and organisational measures we take, we can guarantee a level of security that is in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. In doing so, we take into account the origin, scope, context, costs and state of the art, the purposes of the processing, but also the identified risks.
In addition, we are up to date with the payment card industry security standard PCI DSS, which reflects our commitment to security.
10. PROFILING AND AUTOMATED DECISION MAKING
Due to the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.
All of this is necessary for the conclusion or performance of the contract between you and us.
This is how we can offer and carry out automated customer identification and "4 x payment". The basis of this operation is the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is evaluated with these statistics as being too great (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention although the decisions are automated, so you will be able to give your opinion and/or oppose the automatic decision.
11. POLICY UPDATE AND REVISION
Our policy concerning personal data will be updated whenever necessary to always be in accordance with the regulations applicable to the protection of your data (every three (3) years at least).
On 20 June 2019.